No — and this catches a lot of landlords off guard. Under UAE law and Dubai Police General Orders, changing the locks on a property occupied or recently vacated by a tenant, without a valid RDSC or court eviction order, is an illegal lockout. It doesn't matter how much rent they owe or how long they've ignored your notices. A tenant who knows the system can file a criminal complaint against you the same day. Go through the proper RDSC process first — then call us.

It depends on your specific situation. If the tenant has already vacated and you have valid Ejari and Emirates ID, police presence is typically not required for a straightforward post-vacate lock change. But if the tenant is still on the premises, has refused to leave, or the situation is contested in any way, a Dubai Police officer or court-appointed bailiff must be physically present when we change the locks. We advise you on what applies during your initial call — don't assume either way.

A standard post-eviction rekey for a residential apartment with one main door takes 15–25 minutes on-site. A full rekey covering main entrance, secondary door, and storage room is 35–50 minutes. Add 20–30 minutes if we're also resetting a smart lock. Commercial full lock overhauls run 60–90 minutes depending on entry point count. We tell you the expected time when you call and complete everything in one visit — no return trips.

This is one of the most common complications we see, and our honest answer is: talk to your legal advisor before you touch anything. Our job is to secure the property physically — once the lock change is done, the property is in your name and no one else can enter. But Dubai law requires proper notification to the former tenant and a documented inventory process before belongings can be removed. We provide the written lock change documentation you need as part of your formal property recovery record. The belongings question is a separate legal matter.

A residential post-eviction rekey starts at AED 150 per lock. Full apartment rekey covering all entry points starts at AED 350. Forced-entry under police supervision starts at AED 400. High-security cylinder replacement is AED 280 per door. Smart lock code reset starts at AED 350. We confirm the exact price on-site after assessing the property — and always before we start. No mid-job price changes.

Yes, but gated communities often require contractors to check in with security and provide authorization before entering — Arabian Ranches, Emirates Hills, Jumeirah Park, and similar. We handle that coordination on your behalf and carry our SIRA credentials and job authorization when entering these communities. If you know your community has specific contractor entry requirements, mention it when you call so we can coordinate access in advance.

Ejari is Dubai's official tenancy registration system, run by RERA. Every legal tenancy contract in Dubai must be registered on it. When you present your Ejari certificate, it proves to us — and to any police officer present — that you are the legally registered landlord for that specific property. Without it, there's no way to verify ownership, and no SIRA-licensed locksmith can legally proceed. If your tenancy was registered properly, you have an Ejari certificate — find it before you call.

Yes. Tenants changing the PIN or registering their fingerprint on a smart lock without permission is a growing problem in newer Dubai buildings, especially Samsung and Yale digital locks in JVC and Business Bay. We do a full factory reset — every PIN wiped, every fingerprint deleted, every mobile app pairing removed. We carry reset tools for Samsung, Yale, Philips, BABA, and other brands common in UAE residential buildings. After the reset, you get fresh admin credentials and full control back.

Yes — it's standard on every eviction job. The written invoice we issue includes: full property address, date and time of service, work performed, brand and model of new locks, cylinder serial numbers, keys handed over, and the attending technician's SIRA practitioner ID. This goes into your legal property recovery file and is accepted as supporting documentation in RDSC or court proceedings if anything is disputed later.

More common than you'd expect, especially in commercial evictions. We assess the situation on arrival and try non-destructive methods first — most standard padlocks can be picked or decoded. For reinforced additions, we work with the attending police officer to determine the correct approach. We photograph everything before entry — what was found, in what condition — so the legal record is clear. Where possible, we restore the door to its original configuration after entry.

Yes. We regularly handle commercial evictions across Business Bay, DIFC, Al Quoz Industrial, and Jebel Ali — offices, retail units, warehouses, restaurants, staff accommodation. Commercial properties often have multi-point locks, panic bars, and electronic access control, all of which we cover. Documentation requirements are slightly different for commercial: in addition to Ejari or tenancy contract, you typically need a company authorization letter, trade license copy, and police coordination for contested situations. Mention it's commercial when you call.

Immediately after the eviction lock change, if you manage multiple units in the same building, we can set up a master key system in the same visit. All unit cylinders get pinned to a common master key pattern while each unit keeps its own unique key. The blanks are restricted — they can't be duplicated at a regular cutting shop, only by our SIRA-licensed technicians. For buildings with four or more units, the security and management convenience usually justifies the cost within a few months.